Bridgeport
Become DataReady

AI contact center quality assurance

Bridgeport Pulse

Pulse reviews every customer interaction, not a sample of them. It grades each conversation against your standards, flags compliance risk as it happens, and gives supervisors evidence instead of a handful of remembered calls.

Interactions reviewed
100%
Interactions reviewed
Lower QA cost
30%
Lower QA cost
Better first-call resolution
25%
Better first-call resolution
To deploy
30 days
To deploy

What Pulse does

Conversation intelligence that covers the whole operation

Intelligent quality assurance

Automated evaluation of every interaction, scored against your rubric instead of a supervisor's memory.

Actionable insights

Script compliance and AI call grading that turn each conversation into feedback an agent can act on.

Proactive risk alerts

Compliance risks and policy breaches surface in real time, not at the monthly review.

AI-generated call summaries

After-call work disappears: every interaction gets an accurate summary the moment it ends.

Personalized coaching

Recommendations per agent, focused on the behaviors that actually move outcomes.

Multilingual conversation intelligence

Analyze and score conversations across languages with one consistent rubric.

Who it changes the day for

Service center leaders

  • Review every call, not the 2% a team can sample by hand.
  • Work from live dashboards on quality, compliance, and CSAT.
  • Prove the ROI of QA spend with numbers you can point to.

Agents

  • Coaching that names the specific behavior to change.
  • No after-call work — summaries are written for you.
  • Compliance guidance while the call is still happening.

Revenue leaders

  • See what your top performers actually say on a call.
  • Monitor disclosures and script adherence continuously.
  • Catch cross-sell signals sitting inside support conversations.

Where it gets pointed

Boost sales performance

Increase conversion with insight into the behaviors that close.

Ensure compliance

Monitor script adherence and regulatory disclosures in real time.

Elevate customer experience

Coach from evidence, so satisfaction improves for a reason.

Operational efficiency

Automate evaluations and put supervisor hours back to work.

Works with the stack you already run

  • LiveVox
  • Zoho CRM
  • Your telephony platform
  • Your CRM
  • Your knowledge base

Integration is typically complete in under 30 days.

Case studies

Collections and contact centers already running on Pulse

How a collections agency and two contact center operations turned every conversation into scored, auditable evidence.

View all case studies
Collections

Artificial intelligence in debt recovery operations

80%Drop In Customer Complaints

Bridgeport AI LLC implemented Bridgeport Pulse, an AI-powered call monitoring solution, for a leading collections agency in North America, and helped it to drastically improve the…

Read case studyContact center

Enhancing sales performance with AI driven call monitoring

+46%Higher sales conversion

PRIMARY GOAL: Increase sales conversion, reduce cancellations and improve customer experience

Read case studyContact center

Transforming QA and compliance visibility with AI

60%Fewer compliance violations

A mid-sized customer support organization operating across multiple business units faced persistent challenges in maintaining quality assurance (QA) consistency, compliance visibility, and…

Read case study

Pairs with

Resolve

Resolve answers the routine requests; Pulse verifies how every conversation went. Together they close the loop on customer communication.

See Resolve

Meridian

Meridian reads across your enterprise systems, so the insight Pulse surfaces can be acted on where the work actually happens.

See Meridian

Get in touch.

See Pulse in action.

Send us a sample of your interactions and we'll show you what Pulse finds in them.